Taking India to the World - Excerpts from the book Innovation Secrets of Indian CEOs

It all started thirteen years ago when Ms. Ranjani Manian met a young American mother with an active two year old baby, thrust into the heat and dust of Chennai. Joanne Grady Huskey, wife of a US diplomat, was happy and relieved with the help I could extend in a strange new place. I had been a foreign language instructor after a liberal education at Elphinston College, Mumbai and the University of Sorbonne, Paris. That is when I realized the need to help strangers to become friends in a new city. Global Adjustments was started with just two women helping eighty families in a giant automotive plant. Today it is a pan-Indian Company which makes the company a one stop shop for expatriate relocation needs in India. I love simplifying India’s rich and complex reality for the world. I really enjoyed writing ‘Doing Business in India for Dummies’. Now, with our portal globalindian.com, I love being part of the plan to help Indians do well on the global stage. I would like Global Adjustments to become a world leader in the field. ‘It’s been fun. Everything from teaching Americans to say “Namaste” to telling Indian professionals that frying an appalam in a US apartment may set off the fire alarm’. Our expansion into realty and magazine publishing has been very satisfying. ‘At a glance – understanding India’ is our cultural magazine for expatriates. Our teams of trainers and personal relocation experts have also been well accepted. Both my parents were General Managers of large companies. I am happy that I wandered into the world of entrepreneurship. There are no text books here, no trainers, and no manual of procedure. That’s why it’s been so great to blaze a pioneering trail that makes India proud.

Listen to Your Body

Physical transformation is possible, if like the ancient yogis, we follow the actions of young animals. The mountain pose in the suryanamaskar is derived from the back stretch of the dog. Watch the young dog. It is always in movement and bouncing and stretching. Make physical movement a part of your daily life. As the salesmen say ‘Cover territory instead of covering your chair’. ‘Use it or lose it’ said Jane Fonda. Violent physical exercise once a week is no use, if you’re just vegetating for the rest of the week in front of the TV or computer. Listen more and bark less, use non verbal actions to show unconditional affection to family and friends. Listen to your body. If you are tired, rest. If you are hungry, eat. If you are lonely, communicate, ask for a hug. If you are angry, deal with your anger constructively, resolve it. The body is our vehicle for the journey of our soul in this world. You may be an immortal soul who happens to own a body, but the body-vehicle has to be maintained in good condition, so that we may achieve the goals for which we were created.

Happiness Blog

The most obvious (relevant) shift in the workplace has been the unseating of the tough autocratic boss style. It is almost impossible to push a knowledge-worker. His contributions have to flow out of his deep involvement and knowledge of the subject. The army commander style is out. The ‘coach of champions’ is the style of leadership that works with intelligent young people who have choices. This is quite difficult for those managers who have been brought up in the old school of obedience and loyalty. A scenario of constant and accelerated change creates physical responses that lead to the inevitable development of clogged arteries.

Happiness Blog

In the modern corporation, there is no place for free passengers, only contributing members. Restructuring, re-engineering, shrinking profit margins have made the workplace increasingly intolerant of the unskilled and non-performing members. The only defence against the pink slip is personal excellence and constant growth. This can put a lot of pressure on the individuals. Flatter organisations celebrate individual performance. There is no place for anyone less capable to hide in the crowd. This can be a challenge. It could also be a test, which many will fail. Constant competition with peers can be very tiring. The only way out is innovation, through uniqueness, through entrepreneurship and intrepreneurship. Alvin Toffler’s prediction of the electronic cottage (people networked and working from homes) and small office home office (SOHO) is becoming a more and more visible reality. The customer is no longer interested in mass produced products. He demands choices. No more Henry Ford promising, ‘You can have any colour car you want provided it is black.’ Paint companies allow you to even mix your own colours. This can be an opportunity and a treat depending on the entrepreneur’s attitude. Maslow’s self-actualisation principle—the individual’s capacity to be transformed into the individual God created him to be—is a possible destination for all. Einstein, Time magazine's ‘Man of the Twentieth Century,’ warned: ‘The concern for Man and his destiny must always be the chief interest of all technical effort. Never forget it among your diagrams and equations.’ The revolution of rising expectations, fuelled by the global perspective, provided by the media and internet creates unrelenting stress.

Analyse Existing Ways

Another interesting challenge today is for all human beings to develop the feminine principle. New leadership models require the development of the right brain, which is intuitive, holistic and creative. Most of these traits, along with nurturing and inter-personal skills, were previously relegated to a lower status in a predominantly macho world. The change in leadership styles required today, have made these very traits important. The Indian model of ‘ardhanareeshwarar’— a god who integrates the male and female elements in himself—is an ancient Vedic concept—follow the logic through. The popular advertisement for Raymonds (the textile giant) shows the complete man as a man who can deal with a baby as comfortably as he can with a balance sheet. It shows someone who can laugh, and is not afraid to shed a tear. Accessing their feminine side is a challenge men today face to deal with the transition to a more humane model of leadership. Giving up the ‘stiff upper lip’ can be very liberating.

Explore Innovative Ways To Fulfill Dual Role

Indian women have moved into the workforce in an unmistakable wave. In modern societies today, many of them bear the dual burden of managing the home and a career. The infrastructure necessary to help them: crèches, dependable childcare, help from husbands, gadgets to make housework easier, is not yet in place. This generation of transitional women is at high risk from heart disease, particularly during the menopausal years. Statistics show that women have fifty per cent chance of dying of heart disease, ten times higher than their risk of dying of breast cancer. The traditional shock absorber of the family, particularly in Indian families is the woman. Dual responsibilities have reduced her capacity to perform this role. Her ability to absorb and reduce tensions has been greatly compromised. The tensions building up in a nuclear family can have a negative impact on health. The two-income family brings an increased pay check, while insidiously increasing the risk factors for heart disease. Huge reserves of patience are required to cope with this new, changed family structure. Most do not have these reserves. As women climb to higher levels of the corporate ladder, alternative strategies have to be found to maintain the nurturing capacity of the family. Only joint efforts by the couple and the involvement of elders and the extended family, or community support can adequately fill this gap. This is a never-discussed pressure-cooker situation, hazardous to health, lethal for the heart, building up in modern families.

Defects of Globlisation

The current development of the global economy means that the 173 countries of the world will share a single market place. Demand and supply will respond to the compulsions of global competitiveness. Every country is eyeing the one billion strong Indian market and its fabled 250 million middle class. No company can escape the restructuring and blood-letting, the downsizing rampant today. The possibility of the pink slip stares every executive in the face. It is being slowly realised that economic prosperity can lead to poverty in the quality of life and health. Is India gradually becoming a global back office with uninteresting, boring, repetitive jobs being dumped on us? The joy of craftsmanship is being replaced by the monotony of the assembly line. This expanding global economy and the lethal workplace have created serious conflicts in the individual’s life. Many have to confront the question of how their values measure up against their need to own and have the world’s goodies.

Enhance Self Awareness

Here are some suggestions on adjusting your emotional attitude towards yourself: Loving another equal and an adult, is transforming—tune in. Listen to yourself, nurture yourself. Discipline gives you true freedom. Forgive yourself. Live in the present. Now. Every minute. Love and work are the most precious gifts you can give another. A gift of yourself is the greatest gift you can give another. Ask for help. Network. Do not pretend to be in total control. Periodically reinvent and renew yourself. Try hard to keep promises and commitments—your internal sense of justice will punish all infractions. Cacti can be as beautiful as a rose bush. Love them anyway. Explore the concept of acceptance of self. Love yourself. Accept yourself, your body and mind, as you are.While trying to improve both, affirm and love yourself as you are today, here and now. Accept your whole life, as a divine gift, good and bad as it is now. Love others. You are the mirror, in which all your loved ones see themselves. You can soothe and inspire them by reflecting back an image that is lovable and competent. Calvin Cooley, renowned sociologist has described the Mirror Image thus: ‘I am what I think, you think I am.’ If you are constantly putting down others, they can be mentally destroyed. Their unhappiness can harm your mindscape. Accept your family as they are. Unrealistic expectations about your child can put unrelenting pressure on him. Mills and Boon expectations of your spouse can make them feel unloved and inadequate. They can then become cranky and difficult. You do not need revenge. Let go. Go forward and live. Compete only with yourself. Take pleasure in others’ growth and achievement. Keep the child in you alive, stroke and liberate the playmate, cuddle the baby in you.

Human Life and Growth

Harvey described the heart as a pump. This was a mechanistic view which indicated that if the heart ‘broke down’, it had to be repaired like a machine. It did not take into account that the heart is a living organism sensitive to feelings and can recreate itself. As Deepak Chopra writes, ‘The body is a river,’ a swiftly changing river, which can reinvent itself by replacing unhealthy tissues with tender new tissues at the cellular level? Our understanding of human life and growth is becoming organic. Building a life is not like putting up a building, but more like growing a tree: slower, organic and evolutionary. It cannot be done in a hurry. Like Nature, human development in order to be healthy has to follow a slower, more stable timetable. Those who seek to speed it up beyond a point will have to pay the price. The price may be their own lives. Many have died to live up to some unrealistic modern myth of yuppydom and success.